Shipping policy
Last Updated: August 7, 2026
At Tropx, we ship orders within the United States. This Shipping Policy explains our processing times, delivery estimates, shipping costs, and tracking procedures.
1. Shipping Destination
Tropx currently ships to addresses within the United States.
We do not currently ship to addresses outside the United States.
2. Shipping Costs
Free standard shipping is available on all orders shipped within the United States.
There is no minimum order value required for free standard shipping.
3. Order Processing
Orders are processed Monday through Friday, excluding U.S. federal holidays.
- Order cutoff time: 5:00 PM Central Standard Time (Chicago).
- Processing time: 1–2 business days
Orders placed after the 5:00 PM CST cutoff, on weekends, or on holidays will begin processing on the next business day.
Processing time refers to the time required to prepare your order for shipment and does not include transit time.
4. Delivery Time
After your order has been processed, standard delivery generally takes:
5–8 business days
The estimated total delivery time is approximately 6–10 business days, including processing and transit.
Delivery estimates are not guaranteed and may vary due to carrier delays, weather, holidays, incorrect or incomplete delivery information, or circumstances outside our control.
5. Shipping Carrier
Orders may be shipped through FedEx or another appropriate delivery carrier, depending on the order and delivery location.
The carrier used for your order may vary.
6. Order Tracking
Once your order has shipped, we will send a shipping confirmation email containing the available tracking information.
Tracking information may take some time to become active after the carrier receives and scans the package.
Customers can use the tracking information provided in the shipping confirmation to monitor their shipment.
7. Delivery Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before completing your order.
If you need to correct an address after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or been shipped.
8. Delayed, Lost, or Undelivered Packages
If your order has not arrived within the estimated delivery period, please contact us so that we can review the shipment and, where appropriate, work with the shipping carrier to locate the package.
If tracking shows that a package has been delivered but you have not received it, please contact us promptly. We may request that you check with household members, neighbors, building management, or the delivery location before we contact the carrier.
Carrier investigations may be required for certain lost or undelivered packages.
9. Incorrect or Damaged Orders
If you receive an incorrect, damaged, or otherwise defective item, please contact us at support@tropx.shop as soon as possible after delivery.
Please include your order number and, where applicable, photographs showing the issue so that we can review your request and provide the appropriate resolution.
10. Shipping Restrictions
We currently ship only within the United States. Orders with delivery addresses outside the United States cannot be fulfilled.
11. Contact Us
If you have questions about shipping or your order, please contact us:
Business Name: Tropx
Business Address: 2543 Pine St, Dallas TX 75215, United States
Business Email: support@tropx.shop
Business Phone: +1 (214) 377-8790
Business Days: Mon-Fri (9 AM - 5 PM)