Refund policy
Last Updated: August 7, 2026
At Tropx, we want customers to be satisfied with their purchases. This Return & Refund Policy explains when products can be returned, how to request a return, and how refunds are processed.
1. Return Window
Tropx accepts eligible returns requested within 30 days of the delivery date.
Return requests submitted after the 30-day period may not be accepted.
2. Return Eligibility
To be eligible for a return, the item must:
- Be unused and unworn.
- Be in the same condition in which it was received.
- Be returned with its original packaging, tags, dust bags, and included accessories, where applicable.
- Include valid proof of purchase or the original order number.
Returned items that do not meet these requirements may be rejected.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as possible after delivery.
Email support@tropx.shop with:
- Your order number.
- A description of the issue.
- Clear photographs of the item and packaging, where applicable.
If the issue is verified as a result of an error or damage attributable to the shipment or fulfillment process, Tropx will provide appropriate return instructions and cover the applicable return shipping cost.
Depending on the circumstances and availability, we may provide a replacement or issue a refund.
4. Returns Due to Change of Mind
If you want to return an item because you changed your mind, selected the wrong style, or no longer want the product, the return shipping cost is the customer's responsibility.
The original item must meet all return eligibility requirements described above.
5. Return Shipping
Do not send a return to Tropx without first contacting our support team and receiving return instructions.
Once your return request has been approved, we will provide the applicable return instructions.
Customers are responsible for ensuring that returned items are packaged securely to prevent damage during transit.
Tropx is not responsible for a return that is lost or damaged while being shipped by the customer unless otherwise required by applicable law.
6. Restocking Fees
Tropx does not charge a restocking fee for eligible returns.
7. How to Request a Return
To request a return:
Step 1: Email support@tropx.shop with your order number and the reason for the return.
Step 2: If the return is eligible, our support team will provide return instructions.
Step 3: Package the item securely and return it according to the instructions provided.
Step 4: Once the returned item is received and inspected, we will notify you whether the return has been approved.
8. Refunds
Once an eligible return is received and approved, the refund will be issued to the original payment method used for the purchase.
After we issue the refund, your bank or payment provider may require additional time to make the funds available in your account.
Please allow up to 7 business days after the refund is issued for the funds to appear, depending on your payment provider.
If you do not see your refund after this period, please contact us at support@tropx.shop.
9. Exchanges
Tropx does not process direct exchanges.
If you would like a different product, color, or style, you may return the original eligible item according to this policy and place a new order separately.
10. Non-Returnable Items
The following items are not eligible for return unless they arrive damaged, defective, or incorrect:
- Personalized or custom-made items.
- Items clearly identified as Final Sale at the time of purchase.
Additional product-specific return restrictions, if applicable, will be clearly stated on the relevant product page before purchase.
11. Final Sale Items
Products marked Final Sale are not eligible for return or refund unless the item arrives damaged, defective, or incorrect, or a return is otherwise required by applicable law.
12. Refund Exceptions
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable U.S. federal or state law.
13. Contact Us
For return or refund questions, please contact us:
Business Name: Tropx
Business Address: 2543 Pine St, Dallas TX 75215, United States
Business Email: support@tropx.shop
Business Phone: +1 (214) 377-8790
Business Days: Mon-Fri (9 AM - 5 PM)