Privacy policy

Last Updated: August 7, 2026

Tropx ("Tropx," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when you visit or make a purchase through https://tropx.shop (the "Site").

This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you.

By using the Site, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information you provide directly to us and information that is automatically collected when you use our Site.

Information You Provide

When you place an order, contact us, or otherwise interact with our Site, we may collect:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Order details
  • Payment and transaction information
  • Information you provide when contacting customer support

Payment card information is processed through our payment providers. We do not intentionally retain complete payment card numbers on our own systems.

Information Collected Automatically

When you browse our Site, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • General location information
  • Pages or products viewed
  • Referring website
  • Date and time of visits
  • Information about how you interact with the Site

This information may be collected through cookies, Shopify's technologies, server logs, and similar technologies.

2. How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders.
  • Process payments and provide order confirmations.
  • Ship products and provide delivery updates.
  • Provide customer service and respond to inquiries.
  • Communicate with you about your orders or requests.
  • Detect, prevent, and investigate fraud or unauthorized activity.
  • Maintain and improve our website, products, and services.
  • Understand website usage and improve the shopping experience.
  • Comply with applicable laws and legal obligations.
  • Protect our rights, customers, website, and business.

We may also use information for marketing communications where permitted by applicable law and based on your choices or consent when required.

3. Cookies and Similar Technologies

Tropx and service providers that support our website may use cookies and similar technologies.

Cookies may be used to:

  • Keep products in your shopping cart.
  • Remember certain preferences.
  • Maintain website functionality.
  • Understand website traffic and usage.
  • Improve website performance.
  • Support analytics and advertising activities where applicable.

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

4. How We Share Personal Information

We may share personal information with service providers and business partners when necessary to operate our store and provide services to you.

These may include:

Shopify

Our online store is powered by Shopify. Shopify provides ecommerce infrastructure and services that help us operate the Site, process orders, and support our business.

For information about how Shopify handles personal information, please review Shopify's Privacy Policy.

Payment Providers

Payment information may be processed by third-party payment providers used through our store. These providers process transactions according to their own privacy policies and security practices.

Shipping and Delivery Providers

We may share necessary order and delivery information with shipping carriers and logistics providers so that orders can be delivered to you.

Service Providers

We may use third-party providers for services such as website functionality, analytics, customer support, fraud prevention, and marketing, where applicable.

Legal Requirements

We may disclose information when reasonably necessary to comply with applicable laws, regulations, legal processes, court orders, or valid governmental requests, or to protect our legal rights, customers, property, or business.

We do not sell personal information for monetary consideration.

5. Payment Security

Payments made through our Site are processed using payment services provided through Shopify and/or other authorized payment providers.

We do not intentionally store complete payment card numbers on our own systems.

Payment providers may process and protect payment information according to their own security practices and privacy policies.

6. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Complete transactions and provide requested services.
  • Maintain business and transaction records.
  • Provide customer support.
  • Comply with legal, tax, accounting, and regulatory requirements.
  • Prevent fraud and resolve disputes.
  • Enforce our agreements and protect our legal rights.

The appropriate retention period may vary depending on the type of information and the reason it was collected.

8. Your Privacy Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of personal information, subject to applicable legal exceptions.
  • Request information about how your personal information is collected and used.
  • Opt out of certain marketing communications.

You may unsubscribe from promotional emails by using the unsubscribe option included in those communications.

To submit a privacy request, contact us using the information provided in the Contact Us section below.

We may need to verify your identity before completing certain privacy requests.

9. California Privacy Rights

If you are a California resident, you may have additional privacy rights under applicable California privacy laws.

Depending on the circumstances and applicable requirements, these rights may include requesting access to, correction of, or deletion of certain personal information and receiving information about how personal information is collected and used.

We do not sell personal information for monetary consideration.

To submit a California privacy request, contact us at:

support@tropx.shop

We will process qualifying requests in accordance with applicable law.

10. Children's Privacy

Our Site is intended for a general audience and is not directed toward children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

11. Third-Party Websites

Our Site may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us:

Business Name: Tropx

Business Address: 2543 Pine St, Dallas TX 75215, United States

Business Email: support@tropx.shop

Business Phone: +1 (214) 377-8790

Business Days: Mon-Fri (9 AM - 5 PM)